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Lighting Control Specialist Shop Now

FAQs

We specialize in selling high-quality LED drivers directly to customers. Our products are designed for reliability, efficiency, and long-term performance.

We process and ship orders within 1-2 business days. Shipping times vary depending on your location and selected shipping method. Tracking information will be provided once your order ships.

Yes, we have a 14-day return policy. Items must be in original, unopened packaging and are subject to a 25% restocking fee. To initiate a return, please contact sales@paratusservice.com before sending your item back.

Please inspect your order upon arrival and contact us immediately if you receive a damaged, defective, or incorrect item. We’ll work quickly to resolve the issue and ensure you get a replacement.

Once we receive and inspect your return, refunds are typically processed within 10 business days. If more than 15 business days have passed since your refund was approved, please contact us at sales@paratusservice.com.

You can reach our support team via email at sales@paratusservice.com for any inquiries related to orders, returns, or product information.

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